Company Profile

Company Profile

	#Years in business – 18
	# Clients – 84
	# Providers – 123 (predominately office-based)
	Charges Currently Processed per month – $15,000,000+/-
	Member – Healthcare Billing Management Association

Senior Management

Steve Elliott, President, founded Medical Billing Resources in 1992. He has over 30 years of healthcare management experience in hospital financial operations, hospital administration and physician practice/IPA administration. Jackie Elliott, COO, has managed the company’s billing and support operations throughout most of its history. Kathy Fox, Executive Director of Billing Operations, is a certified coder and has extensive experience in practice and billing management.

Billing Methodologies

Over its history, MBR has continuously refined its billing methodologies and operating systems in order to achieve the best results possible for our clients. Core elements to our success include:

	Prompt processing of encounter data and submission of insurance claims (typically within 24 hours);
	A function-based and systematic approach to accounts receivable management that ensures all necessary billing, payment and follow-up activities are performed in a timely manner throughout each claim’s life cycle.
	Each client has uniquely assigned Client Managers and Billing Supervisors that are responsible for daily client communications and issues resolution.

Performance

Today MBR clients enjoy the benefits of accounts receivable management that on average rank better than the top 25^th percentile of multi-specialty group practices nationwide as surveyed by the Medical Group Management Association for Days Revenue in AR.

	“payday” comes faster than 75% of all group practices in the U.S.
	cash flow is more consistent and reliable
	elimination of “lost” collections that are the inevitable result of poor AR management
	first year collections typically improve between 5-10% for new clients with established practices

Value of Outsourcing to MBR

MBR allocates over 50% of its billing costs to the successful collection of the last 20-30% of charges that typically do not get paid on first submission. Resolution of these claims can require up to 10 times more effort to resolve and achieve payment. Typically, small practices have limited resources that almost never have the time to do this work in a complete or timely fashion. Also, whenever a practice's billing staff are not able to work due to illness, vacation, etc., cash flow is negatively impacted. By routinely applying timely and aggressive collection efforts to these last 20-30% of charges, we are able to generate higher and more consistent collections, often at lower costs for most practices.

Other benefits of our services include having Certified Coders to ensure billing accuracy, daily deposits of practice receipts, relieving practice of phone call volume relating to patient account inquiries, monthly reporting geared to the specific needs of each client and ad hoc data mining and analysis as requested.

Our value is enhanced by the fact that we utilize NextGen Healthcare System’s EPM (Enterprise Practice Management) software. NextGen EPM is one of the highest rated practice management systems available in the U.S. today, but it's cost pushes it beyond the budget of most small practices. Through MBR, our clients get the best software and billing expertise possiblw.

Physician’s Future / Our Future

Physician practice incomes are increasingly being squeezed by higher operating costs that cannot be passed onto patients. Existing challenges to receiving payment from government and commercial payers are being aggravated by new regulations and claims processing requirements. “Lost” collections can no longer be tolerated if physicians are going to maintain or hope to improve profitability in the ever-changing healthcare industry.

MBR believes more and more physician practices will become attracted to the benefits of outsourcing their billing as a part of their future business strategies. MBR is committed to provide exceptional results for our growing client base for many years to come.